2724 user name or password is missing

While trying to document a network I couldn’t get into a dell powerconnect 2724. Every time I tried to log in I got a “user name or password is missing” error. The switch was in production so I couldn’t try to reset it to defaults and I needed to see the vlan configuration in the first place. I ended up emailing another administrator who I thought had set it up and he replied with a username/password I had tried. A few minutes later he said he had to do it from a machine without Avast installed.

I tried it today and sure enough avast resident protection breaks things. The TCP streams are interesting to take a look at, looks like avast might be throwing a spurious return in the http request so the username and password are being sent in a separate segment. Disabling resident protection makes everything work normal again.

Armed with avast as a search term, it looks like a common problem. The 2748 works fine over http. It does use different post variables and doesn’t appear to bother to encode the passwords. I assume that was base64 encoding on the 2724.

3 thoughts on “2724 user name or password is missing

  1. Pingback: Switch Dell “user name or password is missing” |

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